Shipping Information

• · Livestock: Monday, Tuesday, Wednesday (overnight service)
• · Dry goods: Monday–Friday (best carrier rate by ZIP)
• · Orders placed Thursday–Sunday ship the following Monday
• · Cutoff for same-week shipping: Tuesday 11:59pm CST

• · Livestock: next business day by 10:30am – noon (overnight service)
• · Dry goods: 2–5 business days (standard ground)
• · Heated packs and insulated boxes are included automatically on livestock

We monitor origin, transit hub, and destination forecasts for the 24 hours surrounding your delivery. Orders are held — at no charge — when temperatures fall outside the safe window for the species ordered:

• · Tropical fish: 32°F – 95°F
• · Corals: 38°F – 90°F
• · Cold-water (koi, goldfish): 28°F – 95°F

We will reach out by email to confirm reschedule dates. Plants ship through wider ranges with a heat or cold pack as needed.

• · No livestock ships the week of major US holidays (Thanksgiving, Christmas, New Year's, Memorial Day, July 4th, Labor Day)
• · Orders placed during these weeks roll to the following ship window
• · Dry goods continue to ship on non-holiday business days

• · Signature may be required on overnight deliveries — please be home or arrange a pickup
• · Packages left outside void our Live Arrival Guarantee
• · Open the box within 30 minutes of delivery, even if you cannot acclimate immediately
• · Photo of any DOA required within 2 hours of delivery (see DOA Policy)

• · Purchased livestock may be held up to 72 hours at no charge — no long-term holding
• · Must be paid in full before holding begins; no refunds if fish become ill or perish while held
• · Must ship or be picked up within the 72-hour window

Local pickup is available for customers within 50 miles. Contact us before ordering to coordinate.