Privacy Policy

What we collect

We collect only the information necessary to process your orders and provide support:

• Contact information — Name, email address, and phone number for order confirmations, shipping updates, and customer service.
• Shipping address — Physical address where your order will be delivered.
• Payment information — We do not store full credit card numbers. All payment processing is handled by our secure payment provider (Stripe). We retain only the last four digits and expiration date for your reference.
• Order history — What you purchased, when, and how it was shipped. This helps us with support, warranty claims, and restocking decisions.
• Communications — Emails you send us, including DOA claims, support requests, and feedback.

What we do NOT collect or store

• We do not collect or store your full credit card number, CVV, or bank account details on our servers.
• We do not track your browsing behavior across other websites.
• We do not sell or rent your personal information to any third party, ever.
• We do not use your email for marketing unless you explicitly opt in. Order-related emails are not marketing — they are necessary for fulfillment.

How we use your data

• To process, fulfill, and ship your orders.
• To communicate with you about your order status, shipping, and delivery.
• To respond to support requests, DOA claims, and refund inquiries.
• To improve our product offerings and inventory based on aggregate order trends (never identifiable to you personally).
• To comply with legal obligations, such as tax reporting or responding to lawful requests from authorities.

What is never shared

Your personal information is never sold, traded, or shared with third parties for marketing purposes. We only share data with the following service providers, and only to the extent necessary to operate our business:

• Payment processors (Stripe) — to securely handle transactions.
• Shipping carriers (FedEx, UPS, USPS) — to generate labels and deliver your package.
• Email service providers — to send order confirmations and shipping notifications.

All third-party providers we use are bound by strict confidentiality and data protection obligations.

Data security

We protect your data using industry-standard measures:

• SSL/TLS encryption for all data transmitted between your browser and our servers.
• Secure, access-controlled databases with regular backups.
• Limited internal access — only authorized team members can view order data, and only when necessary.
• No storage of sensitive payment details on our infrastructure.

Your rights

You have the right to:

• Request a copy of the personal data we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data, subject to legal retention requirements.
• Opt out of any marketing communications at any time.

To exercise any of these rights, email us at info@nexus-aquatics.com with your request.

Cookies and analytics

We use minimal cookies to keep your session active and to understand basic site usage (e.g., which pages are visited most). We do not use invasive tracking, retargeting ads, or third-party behavioral profiling.

Changes to this policy

We may update this privacy policy as our business evolves. Changes will be posted on this page with an updated effective date. We encourage you to review it periodically.